Ragnarok, I know who the group was that complained, and you giving them an earful will be pointless cos they enjoy hate mail, makes them laugh, so it`s a pointless `threat`
I would be willing to assist with a DM but as I am not staff I won`t be able to.
I personally don`t enjoy doing DM`s as a player and the fallout after always seems to leave a sour taste in the Staff teams mouth, so possibly even IF they had the time, I doubt they have the inclination to do it again due to the constant complaining.
Either way if it does happen that one is in need of assistance to be sorted out, i`ve put my name down to assist either way