I play quite a few online games and the way this game is ran could be improved by doing the following.
1st When you register for this game your forced to review the game rules and read the terran tutorial
2) Disable active chat its 2007 everyone has MSn or some other online messenger . No chat than no chat violations. All questions should be posted in help center and answered by guides that are willing to help. There should be no punitive powers given to guides.
3) Admin should be unkown . Non IRC social-lite but willing to help every and all via help center anonomously. Also Admin should be an unkown player and float from fed to fed listening quietly to game problems and improving them.
4) A script should be made to limit amount of post in forum to 3 a day and number of threads created per day per empire to #1.
5) Also there should be a guide point and evaluation system. Thus the best guides get promoted to mod or admin based on scores and performance when positions are open
6) increase security of personal information . I don`t think non-paid staff should have acess to CC info or who is buying paids and for whom? Even the number of paid staff privy to this info should be minimized
M
MrPOTAToHEADOP