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Back end team restructure

Started by GameAdmin · 29/06/2013 · 05:01 AM · 97 replies · 3 reads
G GameAdminOP
Although all players will not be in anyway affected by this, I believe this post will share some insights on the team maintaining UC for those who are curious.

It has always been in our plans to improve our team coordination, management and transparency which were long overdue. I am not saying that there is anything wrong with our current team and I am thankful for everyone who has dedicated their precious time to improve the game.

I would like to first start by apologizing for any uneventful (any bad planned) migration and implementation of this process.


What is the problem then?

There is no proper operational procedure set in place for our back-end team therefore some players have encountered confusing issues especially when they discuss their problems with multiple Guide/Admin . When discussing player problems I have personally found different Guide/Admin have different sets of procedures and different interpretation of the game-rule.


What is going on then?

We are currently starting our back-end team a fresh, by using operational procedures to ensure all Guide/Admin are on the same page.


How would that affect me?

Hopefully all Guide/Admin that you contact will be able to paint the same and best picture for your question, queries and problems.


Current Guide/Admin

Please be patient if you are a Guide/Admin as the current Admin will personally be in touch with you. Feel free to drop a beep in the event he/she forgets.

*Verified by Stephen (Creator)
E EphemeralEternity
You can change your email back via options sorry forgot to mention that earlier, They were changed accidentally when Trib was tampering with stuff inside the admin panel try to hack into who knows what for what ever reason. as TBK said anything such as password recovery or alerts that go into your email will fail to do so because of everyones Email being set to the same thing.

I don`t know how long it will take honestly i`m praying before the day is out things will be back to normal, but it comes down to stephen.

As for what you players can do right now it`s a Staff issue so not to much Though you can go to Options>Account Info and change your Email back to your Email. and keep checking it to make sure it`s not reset, i don`t think it`s occurred again thus far but as i have no idea whats really going on i can`t say that it won`t be changed again so just keep an eye on it.

This "" They were changed accidentally when Trib was tampering with stuff inside the admin panel try to hack into who knows what for what ever reason"" is not correct nor is it responsible behaviour.

Edited by GameAdmin on 2013-06-30
T TheBlueKnight
If you conduct a CC purchase you are sent a confidential receipt via email with confidential information that is now being routed 1 one email account . So basically "all" purchases are now unsafe!

This risk to personal information is hardly worth the benefit of a black market

I hope we hear some new info quickly because i would not purchase anything from gametotal.com/ stephen under the current cloak and dagger state of things now.
W WolfHaley
@black market
I am happy to see it happened, even though it was purely by accident and under bad circumstances. I like the crutch behindogy, EE. Just remember: nobody likes using crutches, but if you have a hurt leg, it will allow you to get around until your leg heals!

@e-mails
Why were our e-mails changed? What security risks are there from having an e-mail address changed?

@staff
How long do you think it will be before things turn back to normal? What can regular players do to help?
E EphemeralEternity
The BM stays off for reason, it can causes issues and has in the past and it never solves anything, it only become a crutch for the game and makes it one step closer to UC.

That`s why when we feel that the market needs minerals we use a staff account and post minerals by hand for a limited time only.
T Telenar
well nothing wrong with bringing up blackmarket , many have requested that previously only to get cut short by you EE - If that was intentional Thanks a lot , makes a nice change to waiting around , unable to build ships & begging some miner to post
E EphemeralEternity
Ignored Communications, Ha, We didn`t ignore anything your the one who Jumped out of all staff related convos and said you quit and slinked away. As from that anything this big should have come directly from stephen himself, and the first person Who should have been informed is the Head Admin, Badwolf.... No a random ex UC Admin. and then from there it should have been told to all admins even in an emergency situation we would have been informed.

and Credibility you had is slipping away and more so by the hour that this ridiculous sham remains in place.

There are three Staff members capable of hacking GC,

Stephen, i highly doubt he`d need to go that route as it is his game.

Badwolf, He`s in the same boat as i and the rest of the staff are, He didn`t need to hack into the Admin panel because he had access to it anyhow, Further more BW is smart enough not to hack into things knowing what kinds of issues can be spawned up by tampering with things that shouldn`t be messed with.

and the Last is you Trib, and the only way you could access administrative privileges is through hacking in since you had your personal access removed due to you quiting staff.

So unless you`ve taken on a Sith Apprentice in your absence and have been teaching him things he should have never been taught, you`re still suspect number one. And if there is a Sith Apprentice and he`s responsible and you`re trying to clean up his mess, it is still your fault, and this was completely the wrong way to handle it.

Emails didn`t get changed until you came back into the picture, and the BlackMarket in GC didn`t spawn and hasn`t spawned since the last time you went digging through things and accidentally tripped it. i doubt you`re even aware it is up and running. but now you`ll claim that it was intentional
or that you had divine clearance from stephen to turn it on.

You can`t hope to have staff support when you lock them out keep them in the dark and Cry foul at ghost.
B borok
Trib dude seriously, I don`t believe that for a second. All the admins stories are the same, and they are all different from yours. So let me guess, your next step is getting on stephens account while no one can verify your ip and leave a message supporting this move?
G GameAdminOP
This is simply as stated a restructure some of the details presented here are incorrect, If some of you had not ignored communications you would be fully aware.

One of the staff did try to gain access to things they should not have which resulted in this to ensure things like card information and personal information remain safe. Obviously Stephen is in the process of moving and checking security of that.

This facilitated the need to lock the system the admins used for player control and a review of staff conduct.

Stephen is still in full control of gamestotal it has not been sold or taken over as some have suggested.

The staff roster will back up as soon as possible.
A Apollo
what a joke, dont try and fix what isnt broken. running head first unto a brick wall is a better idea then this.
M memorex
backend rstructure my behind trib, we all know what this is about, its as EE says, childish pettiness...yu hacked me is all i can say...changing my email is hacking me..plain and simple.
A ArchAng3l
Maybe for those fed leader who wish to help, it would be great if you could ask your members to validate their email on your fed board. This would enable us to reach a lot of gc players with minimum effort.
When EE have his admins rights, he would be able to setup a banner to inform the rest of gc population.
W wingMut
DellzG, I think that may be one of the questions on the quiz to become admin.
D DellzG
Some people just want to watch the world burn.
E EphemeralEternity
Your Right Borok even on the off chance it was OKed by stephen it was completely the wrong way to handle any of this
B borok
This is ridiculous... There was no logical reason to do this..
E EphemeralEternity
GC staff has never had access to Paid information Stephen generally handles all that personally so even if had my access back i couldn`t say
E EphemeralEternity
I certainly hope not TBK, but i have no way of knowing any of that for sure that`s something stephen will have to speak of.
T TheBlueKnight
Has our Credit Card info been compromised?
O Omegian
When I saw a post written by Ste, that was when I began to worry than reading the comments just explains the not-smartity on ste`s part not listening to staff for years about this or that. Well here`s to hoping Ste does something in a timely manner to resolve this issue.
E EphemeralEternity
It`s ok mate just continue to play and try to have fun, this is our Problem sadly we`ll let everyone know of any changes when and if we can.
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